28k - 45k
Pay range
high
Future demand
Skills
- Communication and relationship building
- Empathy
- Collaboration
- Influence and persuasion
- Adaptability
- Cultural sensitivity
Qualifications
- Bachelor’s Degree in Human Resources or Business Management
- Master’s Degree in Human Resource Management
- he Chartered Institute of Personnel and Development (CIPD) Level 5
- he Chartered Institute of Personnel and Development (CIPD) Level 7
Career Roadmap
Chloe Phillips
1/6
School/College
Chloe began her education at Tasker Milward Comprehensive School from 1986 to 1991, where she built a strong foundation in her studies. Following her time at Tasker Milward, she attended Pembrokeshire College from 1991 to 1993. Her experience at Pembrokeshire College provided her with an advanced academic background, setting the stage for her future career in human resources.
2/6
Further Education
Chloe advanced her expertise in human resources by completing her CIPD Level 5 Diploma from 2020 to 2022, gaining in-depth knowledge of HR management and practices. Building on this foundation, she earned her Chartered MCIPD status in 2023, achieving a recognised level of professional excellence in HR. These qualifications have strengthened her skills in strategic HR leadership and employee relations, further preparing her for senior responsibilities within the field.
3/6
Apprenticeship and Training
Chloe completed the Tesco Line Manager Training Programme (Options) from 2012 to 2013, a comprehensive management course that provided her with essential skills in team leadership and operations. After successfully passing her sign-off interview, she was qualified to step into managerial roles, marking a significant milestone in her career development and equipping her with practical experience in team management and organisational oversight.
4/6
Entry-Level Role
Chloe began her career at Tesco in 2000, starting as a checkout operator and working her way up to Team Leader in 2011. She joined the management programme in 2012, where she transitioned into roles such as Checkout Manager, Services Manager, and later Night Manager. In 2016, she moved to Morrisons, where she initially served as a Services Manager before advancing to the role of People Manager, a position she held until 2022.
She then joined CWM Environmental in 2022, bringing with her over two decades of experience in team leadership, customer service, and human resources management.
5/6
Managerial Role at CWM
Chloe joined CWM Environmental in 2022 as the new HR Manager, bringing with her extensive experience in human resources from her previous roles. Since her arrival, she has successfully implemented several positive changes, including enhanced sick pay, double pay on bank holidays, long-service cash awards, and increased holiday leave. These initiatives reflect her commitment to improving employee satisfaction and fostering a supportive work environment, enhancing the overall benefits and well-being of the CWM team.
6/6
Future Growth Opportunities
Looking forward, Chloe’s role as HR Manager at CWM holds exciting potential for both her career development and future improvements in employee well-being. With her strong foundation in HR management, she could expand into strategic HR leadership, possibly moving towards a Head of HR role, where she would oversee larger initiatives and contribute directly to company-wide strategy and growth.
Her commitment to employee satisfaction and well-being also opens the door to introducing further benefits, such as enhanced mental health support programs, flexible working arrangements, and expanded professional development opportunities. Chloe’s background and experience position her well to lead CWM in becoming a workplace that prioritises holistic employee support, and her role could continue to grow as she brings innovative HR practices to the organisation.
Job description
Your journey to where you are now
I've always championed fairness and equality, and throughout my retail journey, I was a Trade Union Rep, supporting colleagues and working in partnership with the organisations. While working as a retail manager, I had a keen interest in what the personnel managers (now called people managers) did, and this steered my career in a way that I could aim for. I was allowed to become a People Manager, and from there, my knowledge and hunger to know more grew. I enrolled in the CIPD in 2020 and gained my qualification in 2022. I studied while working full-time, which was challenging but very rewarding. Since obtaining my Associate CIPD accreditation, I have since obtained Chartered status. I can now call myself MCIPD… something I am very proud of (coming from someone who left school and college without qualifications).
What do you think are important attributes for your role?
No biased opinions, and treat everyone consistently and fairly based on how you would like to be treated.
What do you love about it, and what do you find challenging?
Being a Stand-Alone Manager is the most challenging thing, even though I ‘know my stuff’ imposter syndrome creeps in. I enjoy watching people grow and sharing my knowledge; I enjoy working with people and absorbing their energy; they power me up!
What advice would you give someone who wants to do your role or one similar?
Start by being an assistant to gain some knowledge about policies and processes; this will put you in good stead to enrol for a CIPD qualification, and from there, this will give you more opportunities for roles that may interest you.
Why did you choose CWM?
As I was approaching the completion of my CIPD qualification, I began seeking opportunities to challenge myself in a new HR role. CWM came highly recommended, so I decided to reach out and apply for the HR Manager position they had available. After researching the organization, I felt their values closely matched my own, and I was confident that I could contribute meaningfully to their future goals. Meeting the Managing Director further reinforced my desire to work with CWM, as it was clear that cultural values were a priority—especially the importance of a healthy work-life balance, which is actively championed by senior leadership.
Useful resources
What might a career in HR look like?
How to gain a qualification in the world of HR?
