Commercial and Fleet Supervisor

Travel and Tourism at Haverfordwest College (2000/2001)
I began my professional journey by studying Travel and Tourism at Haverfordwest College, where I developed a strong understanding of customer service, business operations, and logistics within the travel industry. This course provided me with essential skills in planning, coordination, and communication, which would become valuable in my future roles.

Travel Agent at Thomas Cook (2001-2003)
After completing my studies, I started my career as a Travel Agent at Thomas Cook, where I gained hands-on experience in customer relations, sales, and booking management. This role taught me the importance of attention to detail, working under pressure, and delivering excellent service to clients.

Travel House (2003-2004)
I continued my career in the travel industry with Travel House, where I further honed my sales and administrative skills while assisting customers with their travel needs. This position enhanced my ability to handle complex itineraries and manage operational tasks effectively.

CRES (Carmarthenshire Recycling Environmental Services) – Administration Assistant (2004-2010)
My career took a new direction when I joined CRES as an Administration Assistant, where I was introduced to the environmental and recycling sector. In this role, I managed key administrative duties, coordinated schedules, and supported operations, gaining insight into waste management processes and commercial services.

Self-Employed Child Minder (2010-2012, part-time)
Seeking a flexible career opportunity, I worked as a self-employed childminder, balancing responsibilities while continuing to develop my organizational and people management skills. This role strengthened my multitasking abilities and problem-solving skills, which proved useful in future roles.

Aldon – Skip Hire Administration (2011-2014, part-time)
While managing childcare responsibilities, I also worked part-time at Aldon Skip Hire, handling administrative tasks related to waste management services. This experience allowed me to gain further knowledge of the industry, working closely with commercial clients and understanding the logistics of fleet and waste collection operations.

Commercial Coordinator (2014 – 2021)
I joined CWM Environmental as a Commercial Coordinator, where I was responsible for managing customer accounts, processing orders, and coordinating waste management services. This role allowed me to develop my skills in client relations, logistics planning, and administrative support, playing a key part in ensuring the smooth delivery of commercial services. My role also involved liaising with internal departments to optimize operational efficiency and enhance customer satisfaction.

Senior Commercial Coordinator (2021 – 2023)
After seven years of dedication and growth, I progressed to the position of Senior Commercial Coordinator, taking on more strategic responsibilities. I played a vital role in overseeing the commercial operations team, managing key contracts, and ensuring compliance with industry standards. This role required strong leadership skills as I supported colleagues, handled escalated client queries, and contributed to process improvements within the department. I also worked closely with senior management to support business development initiatives.

Fleet and Commercial Supervisor (2024 – Present)
In 2024, I transitioned into my current role as Fleet and Commercial Supervisor, where I now oversee the entire commercial department and fleet operations. My responsibilities include managing vehicle logistics, ensuring regulatory compliance, and optimizing routes to enhance efficiency. In addition to supervising the team, I focus on cost management, fleet maintenance, and the strategic development of commercial services to align with the company’s sustainability goals. This role has allowed me to leverage my experience and take on greater leadership responsibilities, driving operational excellence at CWM.